Last updated: 20 September 2026
15-day doorstep returns
You have 15 days from delivery to return or exchange any Sagvira piece. Start the request from the contact form or email sagvira.jewel@gmail.com with your SGV- order ID.
What we need back
- The piece unworn, unscratched and in its original Sagvira box and pouch.
- All tags, cards and free gifts that came with the order.
- For a Buy 2 Get 1 order: all three pieces, since the offer applies to the set.
How the pickup works
We arrange a reverse pickup at no cost on serviceable PIN codes. Where reverse pickup is unavailable, courier the parcel to us and we reimburse up to ₹100 of verified shipping cost.
Refund timelines
| Payment method | Refund to | Time after quality check |
|---|---|---|
| UPI / Card / Netbanking | Original payment method | 5–7 working days |
| Cash on delivery | Bank account you nominate | 7–10 working days |
| Exchange | New parcel dispatched | 1–2 working days |
The quality check takes 24–48 hours from when the returned parcel reaches us.
What we cannot accept
- Pieces that have been worn, resized, altered or damaged after delivery.
- Returns requested after the 15-day window.
- Items marked final sale on the product page at the time of purchase.
- Pierced-ear studs where the hygiene seal has been broken.
Lifetime polish guarantee
Sagvira pieces are 18K gold-tone PVD vacuum plated over 316L surgical stainless steel, so they are built not to tarnish. If the finish ever dulls with normal wear, send it in and we will re-polish it free for as long as you own it. You cover one-way shipping; we cover the polish and the return leg.
The guarantee does not cover physical damage, deliberate abrasion, exposure to bleach or strong solvents, or loss.
Wrong or missing item
If we shipped the wrong piece or something is missing, email us within 48 hours of delivery with an unboxing photo. We ship the correct item immediately at our cost — no return needed first.
Cancellations
Cancel free of charge any time before dispatch. Once the parcel is with the courier, treat it as a return.
Questions?
Write to our concierge at sagvira.jewel@gmail.com or use the contact form. We reply within one working day.